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SNCB pays €540,000 compensation for late trains

07:06 19/07/2018

The SNCB paid out more than half a million euros in compensation to passengers for delayed trains last year and approved four out of five requests for money back, new figures from the Belgian rail operator reveal.

The €539,405 compensation figure is less than half the amount paid in 2016, which the SNCB described as an "exceptional" year for rail punctuality problems due to a number of strikes.

The rail operator received 46,110 compensation requests last year for one-off delays. Passengers are entitled to a full refund if their train is at least an hour late.

Another 7,910 requests were for repeated delays over a six-month period. A 50% refund is granted if, over a period of six months, there were at least 10 delays of 30 minutes or more. Passengers can claim back 25% if 20 delays of more than 15 minutes.

More details of how to claim money back can be found on the SNCB website.

Written by The Bulletin


Belgians drive their cars because no-one can trust the trains, either broken or on strike.

Jul 20, 2018 01:51