Why do many Belgian tradesmen not reply to customers enquiries?
Recently I employed a gardening firm, I was satisfied and paid very promptly. I approached them again months later for a new job, they came and showed keen interest in doing the work. After that, complete silence, they have not answered any emails or phone calls, whereas previously they had been very approachable and cordial.
I have had similar experience with tradesmen as diverse as builders, art gallery, another gardener, upholsterers and more. It seems that rather than give negative feedback to an enquiry they prefer not to answer at all or not follow up after the initial contact.
Has anyone else reading this had similar experience?