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Unusual iPhone download yesterday

CC_R
May 20, 2016
7
Question

Hi all,
I've just got of the phone with proximus my GSM downloaded a huge amount of data yesterday according to them €60 in 30 mins,
I don't usually have mobile data on but may have yesterday. I have next to no apps and I know for a fact none that allow mobile data usage. I know for a fact my apple software wasn't the most up todate yesterday evening. I was having an issue with the iPhone storing ghost copies of photos and so I restored it last next on the PC. So does anyone know if I can find out from a back up what the phone did yesterday. Did anyone else have a problem at that time? Proximus say I have to pay it because my phone did it! which I find really annoying. I know I was driving at that time so I really don't understand what the phone was supposedly doing. Is there anyway some one cloned my details? Thanks for any suggestions

sn

Go to setting -> Mobile Data . Check if you have a rouge app there. I have my mobile data on always and never had a issue like this. I am with Proximus as well.

May 21, 2016 06:57
sn

Also did you have wi-fi assist on? If you have mobile data on and connected to wifi it will switch to mobile data if the wifi signal is low. Let me know.

May 21, 2016 07:04
CC_R

Hi Sn I don't ever usually have data roaming on I think wifi assist had snuck in after an update I have now dpfound where it lurks and switched it off., but even if something was updating my phone isn't showing me the 9gb they claim in 30 mins for the past three days. Plus 9gb is huge I doubt any app update g would account for that the guy told me its eqvilient to etching a movie

May 21, 2016 09:28
CC_R

I know I was driving when this guy said it was happening I have no Facebook on my phone no Twitter I do have what's app but no messages came. I just don't understand what the 9gb was from I have maybe two games I rarely play I usually say no to apps using wifi Apple told me they think proximus can tell what was using the data I think I will leave them they are next to useless as usual just told me it's my fault! I think he thought I was a moron who didn't understand how smart phones work but I do. He just kept saying oh it's apples fault the Internet is full of stories like this. Also they didn't message me until the next morning to say I had dine this!

May 21, 2016 09:34
CC_R

I know I was driving when this guy said it was happening I have no Facebook on my phone no Twitter I do have what's app but no messages came. I just don't understand what the 9gb was from I have maybe two games I rarely play I usually say no to apps using wifi Apple told me they think proximus can tell what was using the data I think I will leave them they are next to useless as usual just told me it's my fault! I think he thought I was a moron who didn't understand how smart phones work but I do. He just kept saying oh it's apples fault the Internet is full of stories like this. Also they didn't message me until the next morning to say I had dine this!

May 21, 2016 09:34
CM

That's Proximus for you. I wouldn't touch them with a bargepole.

May 21, 2016 16:13
anon

" I know for a fact my apple software wasn't the most up to date yesterday evening ......... anyone know if I can find ...... what the phone did yesterday."

It probably updated to IoS 9.3.2

50-80MB on the iPad 2 and iPhone 6S, but 1.4GB on the iPhone SE and 1.6GB on the iPhone 6

Then if you have been restoring your phone, re-synching your photos, and other stuff, it wouldn't be inconceivable to reach 9G of data. You need to check your data settings. It's not Proximus's fault, they don't configure your phone.

I'm afraid there's not much you can do except pay the bill. (and get a better, cheaper and more functional android phone next time to avoid this problem in future)

May 23, 2016 15:58