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Is there an ombudsman for problems with Bpost?

Anon3
Jul 10, 2020
6
Question

Bpost has simply stopped delivering packages, in my Brussels commune at least. They conveniently lose them and no one can find them. A package sent from an online pharmacy in Belgium, packages sent by Amazon.de. All lost and no one knows or cares where they are. Bpost actually told the Belgian pharmacy that 'they haven't had a scanner for over 10 days'. And no one knows where the package is.
Is there anywhere to complain about the broken down/non-existant service of this monopoly postal "service"?

Anon3

Ps- the comment about the no scanner is incorrect. Please ignore that part. All the rest is correct, unfortunately.

Jul 10, 2020 14:09
anon

www.smspo.be

You can even complain in English!!

Jul 12, 2020 10:36
kasseistamper

You need to be sure that the fault lies with BPost.
The majority of parcels ordered online are NOT handled by BPost and anyway the fault with Amazon might lie in Germany.

Jul 12, 2020 11:49
Anon3

All packages were lost due to DHL/BPost. I received BPost notifications that they were on the way and then an 'oops/oups sorry, there is a delay' message when I clicked on track&trace for more details. All package notifications even disappeared from the BPost app I had downloaded. Amazon and the Belgian pharmacy both contacted BPost and got no explanation from them. All the (Belgian) pharmacy was told was that they had to wait for 10 days after the original scan in order to file a claim.The actual issue of the lost parcel wasn't even addressed.

Jul 12, 2020 14:36
Peter234

I would just report to Amazon that I have not receive the package and let Amazon handles the case to, perhaps, refund or force the seller to resend it anyway. Indeed, there would be some days for the case to be validated. But I would not even care about BPost if I were not the sender ;)

Jul 13, 2020 02:25
Emille B.

Do not try to complain to Bpost , utterly useless ,
both delivery AND customer service
try paying with pay pal and have them sort it out.

Jul 22, 2020 23:57