S1 Medical cost recovery from UK
Hi All - here goes....
I am a UK pension resident in Belgium and contribute to a Mutuale.
I had an accident which necessitated an ambulance from Luxembourg to take me to a closer hospital in Belgium.
I have had my medical costs reimbursed but the Mutuale would not pay the ambulance as this, they said, had to be claimed from the DWP UK.
Question 1) I understand that as a pensioner all my medical costs are recovered from the UK under the S1 document - correct?
When I claimed the ambulance costs from DWP and sent the relevant invoice with details of the ambulance journey to them, DWP said
"The authorities in Luxembourg returned your documents to us advising that they were unable to tariff the receipt for reimbursement without a copy of the back page of the invoice with the details of transport on it."
If you can send this invoice to us, we can then forward it to the authorities in Luxembourg for them to reconsider and advise us if any reimbursement can be made. "
Well - that was interesting as the invoice had the travel details on the reverse side! I now have to resubmit the document so that:
"Could you please return all the original medical documents to our department? We will then resend them to the Luxembourg authorities who will decide the level of refund. "
So -Question 2) Luxembourg are going to refund the ambulance cost - not the UK?
Can anyone explain what should be happening or preferably the pointer to the relevant documentation ?