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Roaming Internet Data

Question

I'm customer with Belgian Telecom, and I just called them to ask this question, but they don't really seem competent to give me an answer, so I wonder if anybody could tell me whether I always have to pay "Roaming Internet Data" when I'm outside Belgium. I had expected this to be within the plan of 500 MB per month that I purchased, but it doesn't seem to be the case.

becasse

Presumably you are actually a customer of Proximus, once known as Belgacom. Roaming within any EU country should be included within your 500 MB/month plan (although that isn't a large amount of data), but you have to pay for roaming elsewhere.

Dec 12, 2017 09:36
Varun Dec 12, 2017 10:30
Newstart77

No, I'm a customer with Belgian Telecom (www.belgian-telecom.be). That's a different company than Proximus.

Dec 12, 2017 14:53
MeHa

Info seems to be on https://www.belgian-telecom.be/en/mobile-telephony/57-mobiel-internation...

using data / Mbyte (billing step: 10kb)
Europe: 0,2
Switzerland + US*: 2,479
Other: 10,744

Dec 12, 2017 16:31
abc123

It should be valid in Europe...they say on the website

Internet (data) packs are also valid in zone Europe.

Dec 12, 2017 18:41
CC_R

They can no longer charge data roaming under EU law it was revised this year they should have told you this my provider had

Dec 16, 2017 20:55
CC_R

If they are still doing this it’s not legal jump provides if you can

Dec 16, 2017 20:56
Drifter

BASE charged me in August. It was supposed to change in June but they still charged.

Dec 19, 2017 16:31
Drifter

Does one need to go and get it registered?

Dec 19, 2017 16:31