The platform for Belgium's international community

Search form

menu menu
  • Daily & Weekly newsletters
  • Buy & download The Bulletin
  • Comment on our articles

Railway ticket office services cut

20:57 12/06/2019

From the beginning of August, 49 railway stations across the country will see the opening hours of their ticket counters reduced, rail operator SNCB has confirmed.

The impact will be greatest at smaller stations, but there will also be changes at larger sites such as Gent-Sint-Pieters (pictured), where ticket windows will close 30 minutes earlier each day and open 15 minutes later at weekends. The SNCB is making the changes based on evolving passenger behaviour, particularly the increased use of digital sales and communication channels. Last year, automated sales, including online, via an app and from ticket machines, accounted for about two-thirds of total ticket sales.

“In smaller stations, kiosks will be closed at lunchtime during the week, or at particular times at the weekend,” an SNCB spokesperson said. The current opening hours of waiting rooms will remain unchanged. Stations will not close and there will be no changes to train services.

Railways union ACOD Spoor says the presence of staff in stations is essential to ensure a good-quality service. “This decision is a new step towards stations without staff to serve passengers,” a spokesperson said. The SNCB says, however, that more than 40 new counter clerks are due to start work across the country this month, with further recruitment after the summer.

In total, 49 stations are affected, 22 of them in Flanders, with opening hours reduced by at least 30 minutes a day. They are Herentals, Lier, Mechelen, Diest, Tienen, Aarschot, Torhout, Ypres, Lichtervelde, Tielt, De Panne, Poperinge, Ostend, Blankenberge, Deinze, Wetteren, Puurs, Geraardsbergen, Gent-Sint-Pieters, Dendermonde, Sint-Truiden and Genk. The changes comes into effect on 5 August.

Photo: Belga/Jasper Jacobs

Written by Flanders Today


Frank Lee

We buy the tickets from robots. Soon, the trains will be able to function without an engineer on board. Switchboards are already automated. Soon, the SNCB-NMVB staff will be limited to a dozen people maintaining the appearance of normalcy at headquarters.

Jun 16, 2019 12:50