Package from Strawberrynet

From the FAQ page on their site:
http://oth.strawberrynet.com/customer-service/faq/#19

Looks like you got away without paying VAT, but got charged the "standard" €10 customs handling charge that Customs charge you for clearing the package.

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Q. Will there be any taxes/customs duties?
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A. It depends on the destination.
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We currently ship to over 200 countries across the globe and most countries (especially the USA, Australia, South Korea) allow free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.
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VAT will be prepaid for all orders shipped to Denmark, Ireland, the Netherlands, Poland, Spain, Sweden and the UK. This means there will be no additional charges for VAT and most customers will enjoy faster delivery times since there is no customs delay.
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In the event that you are charged VAT, we will reimburse you for your expense. We emphasize this is on a goodwill basis, not on an obligation basis. If you are charged, please collect the package, pay any fees due and submit a VAT refund form, including your customs receipt. Please note that this service is not available for orders shipped to China.
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Please note that all claims for refunds must be made within 6 months of the order date.