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New staff sought for 112 and 101 emergency numbers

21:04 15/09/2019

Belgium's emergency services have launched a recruitment drive for telephone operators, whose job is to answer calls from people in need of urgent help.

The interior ministry is hiring new staff for each of the country's regional call centres for emergency numbers 112 (fire and ambulance) and 101 (police).

The call-takers are the first people to respond to an emergency situation. They must be able to keep calm under pressure and collect all the necessary information to ensure a speedy response from the emergency services.

There is no age limit or experience required. Staff in the Brussels region must be bilingual French/Dutch - and a knowledge of other languages is an advantage. Candidates receive up to four months of training.

The call-centre operators work in a team on a shift pattern, with a mix of day and night-time work. Bonuses are paid for weekend and night work.

More information can be found on

Written by The Bulletin



other German (an official language) or English (official language of the EU) ?

Sep 16, 2019 10:31

French is also an official language of the EU but 112 & 101 aren’t EU specific numbers so it’s logical English isn’t a must even though it would be useful.

German is not an official language of the Brussels region which is what the requirement refers to...

Sep 18, 2019 23:30
Frank Lee

Keep calm under pressure? Hire Brits...

Sep 21, 2019 23:00