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‘Many, many’ complaints about Bpost not ringing bell
The ombuds service for the postal sector has confirmed what expats have been complaining about on Facebook for months: Bpost doesn’t ring your bell before leaving you a note about where to pick up your package. Or at least official complaints made to the service suggest that you are not alone.
SMSPO, which accepts complaints against all postal and delivery services carried out in Belgium, note that more and more people are contacting them to say that a delivery service either did not ring the bell or did not wait long enough before disappearing with their package. But by far the most complaints are related to Bpost, Belgium’s postal service, it said.
The service was responding to questions asked by Radio 2 programme De inspecteur, which had received many calls about the problem. Some people even had proof in the form of a camera on their stoop that showed a slip being put through their door without the courtesy of a knock.
“We have received many, many complaints about this lately,” said a spokesperson from SMSPO. “It’s a growing problem.”
Bpost said that if they get regular complaints about a specific topic, they look into it. “We expect that our mail carriers ring the bell and then wait a reasonable amount of time before leaving.” How much time exactly they didn’t say.
Anyone who has complained to Bpost directly about this problem and still experiences it can contact SMSPO.