Complaint about proximus any ideas
Totally out own fault, thought we'd switch back to proximus. For TV ineterent etc took a deal with smart TV before the new year. Got TV from shop in audergem at time we ordered. They say they will transfer all services except internet and we ned to cancel that ourselves.
Quelle surprise There was a mistake made by the shop on the order so no engineer arrived on date or time we were given when order was made. Yesterday that is.
Rang help line guy says he can't help me as he's a technical guy I'm in wrong department. He will ask colleague, woman rings, speak only french says there a problem with your order. I then re ring helpline very unhelpfuL say the order is stuck in the system it's not their fault it's the shops fault. I'm told to go to shop and sort it.
Drive 20km in pouring rain to shop.
They say and I quote 'the help desk are liars!' We aren't at fault.
We will ring you at six with new appointment. I didn't actually believe the guy he was messing about with his PC all the whole time and I think you aren't telling me the truth. 20km home of course six comes and goes and I then get no call back.
I ring help desk for third time that day
This guy identifies problem in five minutes he says I see it the shop they haven't put number in contract so it can't be switched he says he's done it.
He says someone will ring in morning to sort out appointment for switch over. He says he mark my file URGENT.
This morning No one rings. I ring lady said he hasn't marked my file. She doesn't say there is any issue with transfer I finally get offered a date for transfer now 23rd.
So ten days after we were told. They say they can't offer me a discount because I need a new line attaching to my house and that the reason for delay. I explain it really wasn't the case. I have a land line I just want to transfer. Hurrah all sorted maybe only oh no this is proximus. You could not make this stuff up....
As tonight find a message five hours later than when I rang help desk claiming it's the from shop telling me due a mistake they haven't been able to keep my number for me to transfer and that someone will ring me with a time to install this new line!
Ring back help line guy is really shirty said he can't do anything except cancell the order and because I already have the TV it will cause me a problem. He said he can reinstate order with my old number as a transfer and charge x amount but not the deal I already have.
I say look this is your fault not mine he goes I can't do anything.
He said its not my fault it's because the order wasn't made properly.
He also tells me it's not classed as a transfer and now I have to cancel all my services myself.
If I didn't have the TV unpacked and in use I'd have taken it back yesterday.
He suggest I write to them but doesn't say to who, or where I do this or what languages I can use.
I know it's my own fault don't tell me that
What can I do apart from smack myself round the head for thinking maybe they had improved in last three years!