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Complaint about Bpost


Hi, i want to know how can i make a complaint to bpost, because evrey time i found my mails in another buliding. my building number is 1A And i find my mail in building 1. And whenever i recived the register mail the postman even dont come to ring the bell of my appartment. What should i do ??


Have you tried going to your local post office and asking?

Oct 10, 2018 09:59

Perhaps write and post a letter of complaint to:
Mr Koen Van Gerven
CEO at bpost
Head Office
Place de la Monnaie
B-1000 Brussels

Oct 10, 2018 10:26

Use the online complaints form. You can write in English, and they are usually very quick to respond IME.

Oct 10, 2018 10:29

i tried by going to local post office, but it didn't work. they told me they will take care, but i am still in the same problem.

Oct 10, 2018 13:44

My next door neighbour lives at 1234A - I'm at 1234 - and I regularly get their mail in my box. I think that there is a general unfamiliarity with using an A as part of the address number but I also often see that the mail is wrongly addressed so that the problem is not with the delivery but with the sender.

Oct 10, 2018 21:51

Properties throughout the Province of Luxembourg are slowly being renumbered (and often the roads renamed as well) in order to totally eliminate suffixes A, B, etc, although single buildings in multiple occupation still have box numbers eg 123/1, 123/2 etc.
Perhaps you should be asking your local politicians to initiate something similar although the best time to do so is rapidly disappearing with the elections this coming Sunday.

Oct 10, 2018 23:22