Brexit import duties/VAT on return shipments to the UK
I bought a performance laptop from the UK (ordered before Brexit) but unfortunately dispatched and arrived in Belgium only after Brexit happened. The laptop had a defect so I returned it back to the UK company and already got my refund of GBP 750.
Now IPS who delivered it to me and who also took back the return shipment (return costs were free for me) has sent me a bill for VAT, Import duties and admin costs totalling about Euro 350 for the inbound shipment but I am at my wits end trying to tell them that Ive returned the laptop back to the company in the UK but they keep calling me telling me that I need to pay the costs.
Any suggestions on how to proceed?