Hello, Bpost Gembloux lost my two big bags. I have already opened a case number to follow the issue in bpost. But it seems that they are not really serious. May I know if you have any suggestions?
Try contacting Europe Direct for free legal information and advice.
Complete the online form: https://europa.eu/european-union/contact/write-to-us_en
Email reply takes 3 days, or for more complex matters a bit longer.
They do send you an email reply which is helpful.
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