The platform for Belgium's international community

Search form

menu menu

Better business bureau

Question

What is the place in Belgium to complain about shops? Match in Stockel is a real rip-off. How do they justify 500 g of yoghurt which costs 1.70 euros at other supermarkets as 2.90? I can understand a certain range but this is a rip-off? I want to hear their justifications? Is there not anything that is similar to Better Business Bureau which defends consumer rights?

Thanks for the suggestions.

RPPKN

The Consumer Mediation Service helps with consumer disputes: https://consumerombudsman.be/en

However I can't for the life of me see how this would be any kind of issue of complaint. Provided that the price is clearly marked, you have no recourse. There are no set food prices in Belgium (I don't actually know of any EU Members State where there are, but would like to hear if this is the case). Shops are totally free to set their prices as they see fit, and it's up to the consumer to check the prices and decide if they want to pay or not. If Match charges more for this particular yoghurt, do not buy it from them.

May 5, 2019 20:52
motherandchild

You are right, this is called capitalism. I did not buy this product but I do not find selling this food at such a price is fair. However, some people like myself has a common conscience this is not right and consumers should question the prices. The prices can be decided according to the production price and a certain profit can be put on top of them. How can such a good be sold twice as much? I find it necessary this is something to complain about. Then the consumer body can reply accordingly. Discouraging somebody like this is not very wise.

May 5, 2019 22:38
motherandchild

This is not for me, this is not for you, this is for people. Sometimes it is a good idea to think about the common good, not be selfish.

May 5, 2019 22:40
J

Shop elsewhere. The rents in Stockel Square are horrendous. You pay the premium for the convenience.

May 6, 2019 07:56
kasseistamper

What was the response when you complained to the management of Match?
That would be the first thing that would be asked if you complained in a similar situation to the Better Business Bureau back in the US.

May 6, 2019 08:57
wezembeekwanderer

Are you talking about exactly the same yoghurt? Not that it really matters.

If you don’t like a shop’s prices, you go elsewhere. It is a free market. You choose. Albert Heine are very competitive. My local 24/7 garage is not, BUT it is very convenient.

May 6, 2019 23:30
ClaireDD

I'm laughing my head off! You are free to shop wherever you want. Shops are free to set their prices, even if the price does not please you. Seriously, you are going to tell them how to set their price? Obviously people are buying, because it's convenient for them.

May 22, 2019 11:36