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Aviapartner strike_ compensation for a cancelled Ryanair flight

Question

Hello everybody,

Following the Aviapartner strike my flight from Zaventem last week was cancelled by Ryanair and I was forced to book an alternative flight. Ryanair (quelle surprise) now turns deaf ear about their customer duties. A force majeur they claim.

Any ideas how to get them to repay my additional costs / refund my ticket? What is Aviapartner's liability to customers - if any?

Thanks for taking your time!

anon

Somewhat surprisingly, my experience with Ryanair, apart from the major inconvenience of having a flight cancelled, is that they actually process refunds very quickly and efficiently.

https://www.ryanair.com/gb/en/useful-info/help-centre/faq-overview/fligh...

Nov 8, 2018 13:38
CM

If it's any help, they've just repaid us for our cancelled flights, but it's taken a few days. We didn't claim for any other costs though.

Nov 12, 2018 17:03
entrenous71

Thanks. They returned the cancelled flight fee or payed for the alternative flight (if it was dearer, of course)?

Nov 14, 2018 11:13
CM

They repaid the flight (but they did offer another flight instead, which wasn't suitable).

Nov 14, 2018 15:12